IT Support Intern – Job Description

We are seeking a motivated and technically curious IT Support Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in IT operations and technical support, working closely with our internal teams and systems.

🔧 Responsibilities

• Provide timely technical support to end-users.

• Troubleshoot and resolve hardware and software issues on laptops (Windows 10/11).

• Assist in installation, configuration, and maintenance of operating systems and applications.

• Manage user accounts and permissions within Office 365, SharePoint, and OneDrive.

• Support basic networking tasks, including connectivity and troubleshooting (TCP/IP, DNS, DHCP).

• Set up and maintain audio/video conferencing equipment.

• Document technical issues and their resolutions in a clear, organized manner.

✅ Qualifications

• Familiarity with laptop hardware and troubleshooting (Windows 10/11).

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

• Knowledge of Office 365, SharePoint, and OneDrive.

• Exposure to or interest in Linux operating systems.

• Strong communication skills in English — written and verbal.

• Ability to learn quickly, stay organized, and work independently or in a team.